Disclaimer of Liability

Unless otherwise provided by law, Liora Madrid shall not accept any liability for the following losses, regardless of their origin:

  • any losses not attributable to any breach on its part;

  • business losses (including loss of profit, income, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred); or

  • any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract for the products was concluded between both parties.

Likewise, Liora Madrid also limits its liability in the following cases:

  • Liora Madrid applies all measures necessary to provide a faithful display of the product on the Website; however, it shall not be responsible for minimal differences or inaccuracies that may exist due to screen resolution issues, browser problems, or other similar circumstances.

  • Liora Madrid will act with the utmost diligence in making the product subject of the purchase order available to the company in charge of transportation. However, it shall not be liable for damages resulting from transport malfunction, especially for causes such as strikes, roadblocks, and in general, any other issues inherent to the sector that result in delays, losses, or theft of the product.

  • Technical failures, whether due to fortuitous causes or otherwise, that prevent normal operation of the service via the internet. Unavailability of the Website for maintenance or other reasons that make the service unavailable. Liora Madrid makes every effort to ensure the purchase, payment, and shipping/delivery process of the products, but it shall not be held liable for causes not attributable to it, acts of God, or force majeure.

  • Liora Madrid shall not be held responsible for misuse and/or wear of products used by the User. Likewise, Liora Madrid shall not be held responsible for an incorrect return made by the User. It is the User’s responsibility to return the correct product.

  • Furthermore, Liora Madrid shall not, under any circumstances, be liable for improper, fraudulent, or unlawful use of the trade name, trademark, website name, or any other distinctive sign of the company that may be carried out by a third party without express authorization. In particular, Liora Madrid shall not be liable for the actions of third-party websites, e-commerce platforms, or individuals who unlawfully use the name “Liora” or “Liora Madrid” or any similar denomination for the purpose of engaging in deceptive activities, scams, fraud, sale of different products or services, or other conduct contrary to current regulations. The User understands and accepts that such practices constitute abusive use unrelated to the official activity of Liora Madrid, and the company is completely exonerated from any damage or harm resulting from such actions.

Notwithstanding the foregoing, Liora Madrid undertakes to provide all possible cooperation to Users affected by such situations, providing the necessary information, guiding them regarding available legal or administrative avenues, and acting with the utmost diligence to protect the integrity of its brand and the trust of its customers. While the company is not responsible for third-party actions, it expresses its empathy towards the potential consequences such conduct may cause and makes itself available to affected parties to assist them to the extent reasonably possible.

In general, Liora Madrid shall not be held responsible for any failure or delay in fulfilling any of its obligations when caused by events beyond its reasonable control, that is, due to force majeure. This may include, but is not limited to:

  • Strikes, lockouts, or other labor actions.

  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared), or threat or preparation for war.

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.

  • Impossibility of using trains, ships, aircraft, motor transport, or other public or private means of transport.

  • Impossibility of using public or private telecommunications systems.

  • Acts, decrees, legislation, regulations, or restrictions of any government or public authority.

In such cases, obligations shall be suspended for the period during which the force majeure event continues, and Liora Madrid shall be granted an extension of the period to fulfill them equal to the duration of the force majeure event. Liora Madrid shall use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure.